In this week's episode of the Marketing Nerds podcast, Jay Baer, who is a world renowned speaker and author of the best selling book Youtility, joins us to talk about a very important topic around embracing customer complaints through social media, which is also the topic of his next book Hug Your Haters. The post New on #MarketingNerds: Jay Baer Explains the Concept Behind Hugging Your Haters appeared first on Search Engine Journal.