Chloe Thomas has been working in eCommerce since 2003, learning how to increase orders, up customer retention, and manage customer service well. She is the author of 3 books, a keynote speaker, and host of the eCommerce MasterPlan Podcast. eCommerce MasterPlan is the result of years of experience, and was created to help eCommerce business people make the right decisions as they build their own path to eCommerce success.
http://womentakingthelead.com/chloe-thomas/