Twenty years ago, fleet managers provided drivers with paper maps and driver scorecards and wished them well on their delivery. Today, fleet managers and drivers have taken on an entirely new role: technology professional. With advanced telematics tracking solutions and the development of AI and machine learning in recent years, those in the fleet world have become innovators and adapters in their own right, using new technology to optimize routes, IoT for preventative maintenance, and AI video monitoring technology to capture a driver’s every move to keep them as safe as possible. IntelliShift, a connected vehicle, and asset management solution, has been around for two decades of this transformation through their parent company, VTS, and has seen first-hand how driver behavior monitoring solutions like their AI Video has led to fewer accidents and lives saved. John Cunningham, founder, and CEO of IntelliShift (and VTS), discusses how roles have drastically changed in fleet management over the last twenty years he’s been CEO. He also shares how customer behaviors have shifted with this transformation and the futuristic tech he foresees taking center stage in fleet management – think virtual reality and electric vehicles.