Is dermatology essential? A big question everybody asked when COVID-19 first started hitting. If allergies aren't fatal, why is it such a big deal for owners to get their pets in right away? There are several quality of life and caregiver burden studies that illustrate how dramatically an owner and pet's life is affected by allergic symptoms and infections.Today, I am joined by Dr. Becca Mount from Dermatology 4 Animals in New Mexico to discuss how to deal with overwhelmed clients and empathize with their frustrations. It is important to communicate appropriately and get the owner on your team!