In this episode, Melissa Hall argues that lawyers can learn from healthcare, where a primary care doctor diagnoses and treats common health problems and sends patients to specialists as necessary. As with doctors, primary care lawyers could be the primary user interface for law. It's the approach Melissa has taken with her own practice, Smol Law.
Melissa Hall is a general practice, "primary care" attorney who helps clients navigate the legal system by solving legal problems, helping clients solve their legal problems, or helping them find someone who can.