LinksPete and Jesse Talk Account ManagersTranscriptCorey: If your mean time to WTF for a security alert is more than a minute, it's time to look at Lacework. Lacework will help you get your security act together for everything from compliance service configurations to container app relationships, all without the need for PhDs in AWS to write the rules. If you're building a secure business on AWS with compliance requirements, you don't really have time to choose between antivirus or firewall companies to help you secure your stack. That's why Lacework is built from the ground up for the Cloud: low effort, high visibility and detection. To learn more, visit lacework.com.Jesse: Hello, and welcome to AWS Morning Brief: Fridays From the Field. I’m Jesse DeRose.Amy: I’m Amy Negrette.Tim: And I’m Tim Banks.Jesse: This is the podcast within a podcast where we talk about all the ways we’ve seen AWS used and abused in the wild, with a healthy dose of complaining about AWS for good measure. Today, we’re going to be talking about, really, a couple things; building your relationship with AWS, really. This stems from one of the questions that we got from a listener from a previous event. The question is, “How do the different companies that we’ve worked with work with AWS? Is the primary point of contact for AWS at a company usually the CTO, the VP of engineering, an architect, an ops person, a program manager, or somebody from finance, a [unintelligible 00:01:00] trainer? Who ultimately owns that relationship with AWS?”And so we’re going to talk about that today. I think there’s a lot of really great content in this space. Pete and I, back in the day, recorded an episode talking about building your relationship with your account manager, and with your TAM, and with AWS in general. I’ll link that in the show notes. That’s a great precursor to this conversation. But I think there’s a lot of great opportunities to build your relationship and build rapport with AWS, as you work with AWS and as you put more things on the platform.Amy: I think one of the things we always say right off the bat is that you should introduce yourself and make a good relationship with your account manager and your technical account manager, just because they’re the ones who, if you need help, they’re going to be the ones to help you.Jesse: Yeah, I think one of the things that we should also take a step back and add is that if you are listening to this and you’re saying to yourself, “I don’t have an account manager,” that’s actually wrong; you do have an account manager. Anybody who’s running workloads on AWS has an account manager. Your account manager might not have reached out to you yet because usually speaking, account managers don’t reach out unless they see that you’re spending a certain amount of money. They usually don’t start a conversation with you unless you specifically are spending a certain amount of money, have reached a certain threshold, and then they want to start talking to you about opportunities to continue using AWS, opportunities to save money, invest in AWS. But you definitely have an account manager and you should definitely start building that rapport with them as soon as possible.Amy: First question. How do you actually engage your account manager?Tim: So, there’s a couple ways to do it. If you have reached a certain spend threshold where your account manager will reach out to you, it’s real simple: you just reply back to them. And it kind of depends. The question most people are going to have is, “Well, why do I need to reach out to my account manager? If I just have, like, a demo account, if I’m just using free tier stuff.”You probably don’t ever need to reach out to your account manager, so what are the things, typical things that people need to reach out to their account manager for? Well, typically because they want to grow and want to see what kind of discounts are offered for growth, and I want to see what I can do. Now, you can open