How can we create a healthy work culture? What is equitable listening? How does making space for learning benefit organizations?
Nina Bianchi is a Solutions Principal at Medallia with the regulated industry practice (government, healthcare, and life sciences). Prior to joining Medallia, she served as Chief of People and Culture at the U. S. Food and Drug Administration in partnership with the U. S. General Services Administration IT Modernization Centers of Excellence. As a White House Presidential Innovation Fellow with the Biden Cancer Moonshot 1.0 at the National Cancer Institute, she coached diverse stakeholders in leading culture transformation and designing healthier work experiences to drive personalized patient experiences. Much of the work of building positive employee experiences, frontlines to C-suites, rests on creative leaders who reimagine how we measure and improve experiences over time. Before joining the federal government, Nina co-founded and ran a social innovation consulting enterprise that fostered a vast portfolio of high-impact public-private partnerships for over a decade. Her teams designed experiential solutions for local, national, and international clients including City governments across the globe, philanthropic organizations, non-profits, Fortune 500, and leading institutions like the Massachusetts Institute of Technology.
Episode Mentions:
Amy Abernethy | FDA
Healthcare Customer Experience | Medallia
New podcast: Solving For X - ATARC
Article: The State of Employee & Customer Experience in Government: Q&A with Nina Bianchi
Follow Nina: Twitter | LinkedIn
Episode Website: https://mailchi.mp/designlabpod/ninabianchi

More episode sources & links
Sign-up for Design Lab Podcast’s Newsletter
Newsletter Archive
Follow @DesignLabPod on Twitter Instagram and LinkedIn
Follow @BonKu on Twitter & Instagram
Check out the Health Design Lab
Production by Robert Pugliese
Cover Design by Eden Lew
Theme song by Emmanuel Houston