Identifying and correcting bias in County operations and service delivery. Two guests from Ottawa County, Michigan joined the podcast to discuss diversity, equity, and inclusion. Robyn Afrik, Director of Diversity, Equity, and Inclusion, and John Shay, Acting County Administrator, discussed the history of how the DEI Office was formed, the goals, and what equity looks like internally with with employees and externally with the public. They also highlighted two DEI programs and the importance of communicating about the intention of equity efforts. Host: Ben Kittelson