10 min listen
When to Say “No” to Customers #1747
FromMarketing School - Digital Marketing and Online Marketing Tips
When to Say “No” to Customers #1747
FromMarketing School - Digital Marketing and Online Marketing Tips
ratings:
Length:
6 minutes
Released:
May 27, 2021
Format:
Podcast episode
Description
When to Say “No” to Customers In episode #1747, Neil and Eric discuss when you should say no to your customers. While it may seem counterintuitive, saying no will actually help your business overall. Not only will customers get the best service from you, but your employees will be happy as well. Tune in to hear it all! TIME-STAMPED SHOW NOTES: [00:25] Today’s topic: When to Say “No” to Customers. [00:39] What happens when you always just say yes to customers. [00:52] When you say no, give customers a reason why and provide an alternative. [01:48] Why you won't get results if you always do what the customer wants. [02:09] Find who you are and who you aren't as an agency. [02:50] Set expectations, be clear on scope, and stay focused [03:46] When you take on the wrong customers, it affects your company culture. [04:02] An example of a form that Neil and Eric use to see whether a customer is right for them. [04:47] You get way more respect when you put your foot down. [04:49] That’s it for today! [04:49] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785! Leave Some Feedback: What should we talk about next? Please let us know in the comments below Did you enjoy this episode? If so, please leave a short review. Connect with Us: Neilpatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu
Released:
May 27, 2021
Format:
Podcast episode
Titles in the series (100)
Why Your SEO Sucks and How to Fix It | Ep. #193: In Episode #193, Eric and Neil discuss why your SEO sucks and how to fix it. Your SEO isn’t something you just figure out once and then drop it. It needs to be maintained and deserves your attention in order to stay ahead of your competitors. Tune... by Marketing School - Digital Marketing and Online Marketing Tips