Has your office suffered from poor online reviews? The internet has allowed everyone to have their say about any business. Great reviews let the world know that your office is the one they should choose, but what about the bad ones? Many sites allow the reviewer to be anonymous, so what is a dentist to do?
Dr. Doug Wolff returns in part two of the DentalHacks interview to discuss exactly this. What are the legal ramifications of poor reviews? Can you do anything about them? Dr. Frank Clayton sits in with Jason and Alan for an interesting talk.
Then, you can join the DentalHacks Brain Trust to discuss what they do when a patient won't let you lean the chair back, informed consents for all kinds of procedures (even dentures!) and how to help patients when they've had recent dental work done that's not very good.