As expectations for financial services change, legacy institutions and startups alike have to innovate. Andreas Madjari, PMP, project management governance specialist at Erste Group in Vienna, Austria, discusses agile’s role in creating the group’s internet banking platform, George. He also shares a look at the future—from stabilization to more online services.   Alicia Levine, the COO of Chipper Cash based in London, England, discusses the growing investment in fintech in Africa. She also talks about mobile money removing barriers for people who don’t use traditional banks and how new methods of transferring money can help people build digital financial histories.   Key themes [03:11] Empowering teams for agile development [06:47] Innovating to meet customers’ needs with reliability [10:15] Fintech’s growth in Africa  [12:20] How mobile money opened the door for new currency transfer options, digital financial identity [16:10] Fintech in Africa going digital—from banking to currencies