Fear. Is it normal to be frightened during this pandemic, in this period of uncertainty, when we're so used to being very certain about what we do in an emergency and critical care? Does fear and uncertainty impact our communication? Do different departments use different language, do different departments communicate differently? And what do we need to address to help open the flow of communication, and make sure we are closing the loop? Liz, Roger, Chris and Jon talk about communication and interdepartmental collaboration becoming the norm. If one good thing can come about from this COVID-19 crisis, it's that it could help us, staff members, but also more importantly, the patients in the future.