Consumerism in a Time of Coronavirus

FromHFMA’s Voices in Healthcare Finance

Start listening View podcast show

Consumerism in a Time of Coronavirus

FromHFMA’s Voices in Healthcare Finance

ratings:

Length:

19 minutes

Released:

Apr 8, 2020

Format:

Podcast episode

Description

Keith Gruebele of BHG Patient Lending discusses the importance of gentle but productive patient financial conversations in a time when the clinical and financial stakes are higher than ever. Also in this episode, two leaders from Luminis Health in Maryland share their story of consolidating their revenue cycle practices.

Released:

Apr 8, 2020

Format:

Podcast episode

Titles in the series (100)

The Healthcare Financial Management Association provides industry insights and in-depth stories about hot topics in healthcare finance. podcast@hfma.org

Skip carousel

Rep. Suzan Delbene's value-based payment legislation and Humana's population health milestone in Medicare Advantage markets: Rich Daly interviews Rep. Suzan Delbene about the Value in Health Care Act, proposed legislation that would make a series of hospital-supported changes to value-based programs operated by Medicare. Andrew Renda of Humana talks about how the company impro... by HFMA’s Voices in Healthcare Finance
30 min listen
Coronavirus, Walmart, and the Risks and Benefits of M&A: Rich Daly and Chad Mulvany cover the latest from Washington on the coronavirus, Joe Polaris of R1 RCM discusses how to reap the promised benefits of M&A and Rich Daly talks about his interview with Lisa Woods of Walmart. by HFMA’s Voices in Healthcare Finance
28 min listen
Advisory Board's Christopher Kerns: "There is nothing resembling normal.": Christopher Kerns of Advisory Board discusses what the first phase of coronavirus recovery will look like for healthcare organizations, what hospitals can do to manage clinician burnout and what the upcoming presidential election will mean for government... by HFMA’s Voices in Healthcare Finance
13 min listen
Bon Secours' Billie Jean Mounts Talks About Coronavirus Response: HFMA President and CEO Joe Fifer talks with Bon Secours' Billie Jean Mounts about how her organization has responded to the financial challenges presented by the coronavirus pandemic. by HFMA’s Voices in Healthcare Finance
27 min listen
How to Perform Elective Surgery From Six Feet Away: HFMA Policy Director Chad Mulvany and TransUnion Principal Jonathan Wiik offer perspectives on healthcare organizations reopening for elective procedures. Also, HFMA Director of Chapter Relations Tracy Packingham talks about the Association's virtual eve... by HFMA’s Voices in Healthcare Finance
25 min listen
The Latest on COVID-19, How Hospitals Can Bolster Their Communities, and Revenue Cycle Technology Opportunities: HFMA's Rich Daly and Chad Mulvany talk about the latest from Washington on the coronavirus. Scott Rowe of Conifer Health Solutions discusses revenue cycle technology, and Marla Weston, former CEO of the American Nurses Association, talks about everyday b... by HFMA’s Voices in Healthcare Finance
36 min listen
Perspectives on leadership, culture and team-building during a pandemic: HFMA President and CEO interviews Lee Rivas of CloudMed about his leadership journey and how he's built his team during the pandemic. Rich Daly interviews Nicole Farrow and Andrew Johnson from Change Healthcare about trends and solutions in prior authori... by HFMA’s Voices in Healthcare Finance
23 min listen
Hospitals Are Open for Business. What New Habits Are We Keeping?: Healthcare organizations have changed a lot about the way they do business during the COVID-19 pandemic, and some changes seem to be sticking. Chris Ingersoll of R1RCM talks about the business practices that might stay part of the routine. by HFMA’s Voices in Healthcare Finance
13 min listen
Consumerism in a Time of Coronavirus: Keith Gruebele of BHG Patient Lending discusses the importance of gentle but productive patient financial conversations in a time when the clinical and financial stakes are higher than ever. Also in this episode, two leaders from Luminis Health in Maryla... by HFMA’s Voices in Healthcare Finance
19 min listen
Why Sharing Infection Rates and Other Information With Healthcare Organizations is Crucial in Preparing for the Future of COVID-19: Terry Hush of Roji Health Intelligence discusses what healthcare organizations should do to prepare for future waves of the coronavirus. by HFMA’s Voices in Healthcare Finance
18 min listen
Revenue Cycle Strategies and Data Analytics: Nick Davis of the SSI Group discusses how building a culture of good patient financial communication can lead to better revenue cycle performance. HFMA Director Todd Nelson interviews Ryan Self from sponsor EPSi about how healthcare organizations can inc... by HFMA’s Voices in Healthcare Finance
24 min listen
Why people and process are the keys to revenue cycle innovation: Michael Duke, an author and partner within the commercial healthcare segment at Guidehouse, discusses how people and process should take precedence over technology in revenue cycle. He also talks about how sponsor organization Red Dot can assist teams th... by HFMA’s Voices in Healthcare Finance
16 min listen
Telehealth Q&A with Lumina Health's Lucy Zielinski and Dan Marino: Lucy Zielinski and Dan Marino follow up on Zielinski's successful Virtual Conference presentation by tackling some of the most challenging aspects of telehealth during the COVID-19 pandemic. Also in this episode, Christopher Dunkerly of sponsor TRIMEDX d... by HFMA’s Voices in Healthcare Finance
34 min listen
Why Health Systems Should Be Watching Amazon and Walmart: Ceci Connolly of the Alliance of Community Health Plans talks with HFMA President and CEO Joe Fifer about the slow move to value and why health systems should be watching outside disruptors. Also, HFMA Chair Mike Allen interviews Optum360's Todd Gustin. by HFMA’s Voices in Healthcare Finance
34 min listen
“Access improves outcomes.” The benefits of telehealth for chronic conditions.: Arnold Saperstein from Cecilia Health and Susan Beane from HealthFirst discuss the opportunities of telehealth for patients with chronic conditions. by HFMA’s Voices in Healthcare Finance
15 min listen
The CARES Act, Care Teams and FEMA: HFMA's Chad Mulvany talks about how stimulus funds could mean bad press for hospitals. Rick Kes and Matt Wolf from RSM discuss FEMA and the CARES Act. Aaron Bujnowski from the Chartis Group shares insights about how supporting care teams can fit into the... by HFMA’s Voices in Healthcare Finance
30 min listen
KPMG Provides Guidance on Financial Reporting During the Coronavirus Crisis: Ed Giniat, a partner at KPMG, discusses the challenges of financial reporting during the coronavirus crisis and the guidance his organization has issued on the topic. by HFMA’s Voices in Healthcare Finance
22 min listen
Telehealth opportunities in oncology, and Stever Robbins shares the secret to tackling email overload: Dr. Andrew Hertler of New Century Health discusses how telehealth can help keep patients on track with cancer screenings and treatment. Also in this episode, productivity expert Stever Robbins tells us once and for all how to handle email (Hint: It's not... by HFMA’s Voices in Healthcare Finance
23 min listen
Remote revenue cycle challenges, job hunting tips and how to share your good news with HFMA: Kim Scaccia from Wisconsin-based Mercyhealth discusses how her organization cracked the code on a remote work force. Quintin Smith from Baker Tilly talks about staying positive after a layoff. And HFMA's Jennifer Novoseletsky tells us how members can sha... by HFMA’s Voices in Healthcare Finance
26 min listen
A surprising analysis around hospital reimbursement during the COVID-19 pandemic. Plus: What is Joe Biden's healthcare plan?: Iodine Software's Troy Wasilefsky discusses a recent analysis his company performed around hospital reimbursement. Some of the results may surprise you. Also in this episode, Rich Daly and Chad Mulvany discuss Joe Biden's healthcare plan. by HFMA’s Voices in Healthcare Finance
19 min listen
"I'm just glad I brushed my hair today." The challenges, and some strategies, for working moms during a global pandemic.: A year ago, things were looking good for working women. At the end of 2019, the number of women in the workplace surpassed the number of men for the first time in a decade. But the pandemic has driven so many women out of the workforce to undo that progr... by HFMA’s Voices in Healthcare Finance
25 min listen
"Every one of us can make a change." Dr. Zeev Neuwirth discusses how every stakeholder can improve the industry.: HFMA President and CEO Joe Fifer interviews Dr. Zeev Neuwirth about the dangers of fee-for-service and how every stakeholder has a responsibility to move the industry forward. by HFMA’s Voices in Healthcare Finance
20 min listen
How providers should prepare for No Surprises deadlines: Nick Hut talks with John Friedel from Abeo about the No Surprises Act and what providers should be doing now to prepare. by HFMA’s Voices in Healthcare Finance
12 min listen
Special Episode: Coronavirus Exclusive with CFO Tim Maurice of University of California at Davis Health System: UC Davis Medical Center made headlines recently when providers there treated the first case of community spread coronavirus in the United States. In this episode, CFO Tim Maurice speaks with Joe Fifer about the health system's experience in this unpreced... by HFMA’s Voices in Healthcare Finance
30 min listen
Dr. Tim Hendrix of Florida's AdventHealth Centra Care: How to safely welcome anxious patients back into your hospital or physician practice.: Hospitals and physician's offices have opened back up for non-emergent care. Dr. Tim Hendrix of Florida's AdventHealth Centra Care discusses how his organization is making patients feel safe and welcome. Also in this episode, HFMA's Community Melanie Bin... by HFMA’s Voices in Healthcare Finance
21 min listen
The "next normal" and how to get there: Beth Kaplan of Deloitte & Touche discusses how a consistent process of assessment and adjustment can help healthcare organizations get through each phase of the pandemic and beyond. Also, HFMA Community Manager Melanie Binder announces a new Community Ca... by HFMA’s Voices in Healthcare Finance
19 min listen
Self-pay A/R best practices, Stark Law with Rep. Roger Marshall and CMS's price transparency rule: Chad Mulvany talks with members of the task force that developed recommendations around self-pay accounts receivable best practices, Rich Daly interviews Rep. Roger Marshall about his efforts to get CMS to speed up their overhaul of Stark and Antitrust l... by HFMA’s Voices in Healthcare Finance
30 min listen
The CEO of one of the smallest hospitals in the country discusses the opportunities in rural hospitals: Steven Kelley, president and CEO of Ellenville Regional Hospital, a 25-bed critical access hospital in the Catskill region of New York, discusses how his organization drastically reduced ED times and improved outcomes for patients suffering from complica... by HFMA’s Voices in Healthcare Finance
22 min listen
CMS Administrator Seema Verma Receives HFMA's Board of Directors Award, Talks with CEO Joe Fifer: At HFMA's Digital Annual Conference, President and CEO Joe Fifer presented CMS Administrator Seema Verma with the Association's highest honor: the Richard L. Clarke Board of Directors Award in recognition of her outstanding contributions to healthcare in... by HFMA’s Voices in Healthcare Finance
27 min listen
Election Special: As the votes are tallied, we look at what the possible outcomes mean for healthcare: As the world waits for the results of the presidential election and other key races, Rich Daly and Chad Mulvany discuss what could happen in the coming months. Also in this episode, Joe Fifer interviews 4sight Health CEO Dave Johnson about what's next fo... by HFMA’s Voices in Healthcare Finance
18 min listen

More Episodes from HFMA’s Voices in Healthcare Finance

Skip carousel

It's time to revisit your charity care policy by HFMA’s Voices in Healthcare Finance
23 min listen
The "dystopian" state of primary care by HFMA’s Voices in Healthcare Finance
22 min listen
What the Change Healthcare cyberattack means for the future of the industry by HFMA’s Voices in Healthcare Finance
25 min listen
The hidden risks of weight loss drugs by HFMA’s Voices in Healthcare Finance
20 min listen
Healthcare Blame Game: Bloomberg Philanthropies puts $250 million into educating new healthcare workers while Patient Rights Advocate spends on spreading misinformation by HFMA’s Voices in Healthcare Finance
12 min listen
Bonus! Healthcare Blame Game: Patient Rights Advocate’s distortion of price transparency regulations and data, and the ad campaign that’s catching attention by HFMA’s Voices in Healthcare Finance
23 min listen
We all have trauma. Here's how to take it to work in a healthy way. by HFMA’s Voices in Healthcare Finance
20 min listen
Asking the right questions to help patients age in place by HFMA’s Voices in Healthcare Finance
19 min listen
The big picture for healthcare in 2024 by HFMA’s Voices in Healthcare Finance
23 min listen
Alleviating stress on patients, families and clinical staff through a palliative care doula volunteer program by HFMA’s Voices in Healthcare Finance
17 min listen
An extended year-end policy update with Nick Hut and Shawn Stack by HFMA’s Voices in Healthcare Finance
15 min listen
Healthcare Blame Game: Bigger may prove to be better in healthcare, despite critics' take by HFMA’s Voices in Healthcare Finance
25 min listen
The best of 2023 from HFMA's editorial team by HFMA’s Voices in Healthcare Finance
21 min listen
Improving health outcomes while combating homelessness by HFMA’s Voices in Healthcare Finance
20 min listen
November Policy Roundup with Nick Hut and Shawn Stack by HFMA’s Voices in Healthcare Finance
15 min listen
Humans: Essential to your AI strategy by HFMA’s Voices in Healthcare Finance
19 min listen
The best care starts with the patient by HFMA’s Voices in Healthcare Finance
17 min listen
It starts with mental health: How caring for transgender youth makes for healthier adults by HFMA’s Voices in Healthcare Finance
19 min listen
The intersection of quality and finance, with Rick Gundling and Stephanie Mercado by HFMA’s Voices in Healthcare Finance
23 min listen
The future of healthcare transparency, with Nick Hut and Andrew Donohue by HFMA’s Voices in Healthcare Finance
18 min listen
Fighting for systemic change by putting the patient first by HFMA’s Voices in Healthcare Finance
23 min listen
Dr. Ronald Hirsch of R1RCM discusses new Alzheimer's drug Leqembi with HFMA's Nick Hut by HFMA’s Voices in Healthcare Finance
17 min listen
Some of the best from HFMA’s Annual Conference in Nashville by HFMA’s Voices in Healthcare Finance
23 min listen
Healthcare Blame Game: Reporter’s are knee-deep in press releases. Most lack context.: This week, we're sharing an episode of our brand new podcast, Healthcare Blame Game. In this episode, media veteran Jean Hodges joins HFMA director of content Brad Dennison to discuss a Washington Post error and the inner workings of the modern newsr... by HFMA’s Voices in Healthcare Finance
30 min listen
HFMA Annual Conference preview: How Vanderbilt University Medical Center built a successful bundled payment program: Dr. Brittany Cunningham from Vanderbilt University Medical Center discusses her upcoming presentation at HFMA's Annual Conference in Nashville. Also in this episode, strategies for cash flow discrepancies with sponsor organization Inovalon. Mention... by HFMA’s Voices in Healthcare Finance
21 min listen
Interoperability rule enforcement is coming. Are you ready?: Rita Bowen of MRO discusses why some organizations are choosing not to ready themselves for interoperability until enforcement begins and how reproductive care can throw a wrench into the process. by HFMA’s Voices in Healthcare Finance
21 min listen
Crawfish, helping hands, and ”Hard Truths” about healthcare: Joe Fifer looks back on 40 years with HFMA: June will mark the retirement of HFMA President and CEO Joe Fifer. In this episode, he looks back on his decades as an HFMA member, officer and executive. by HFMA’s Voices in Healthcare Finance
27 min listen
Turning it up in Music City: Get ready for HFMA’s Annual Conference in Nashville: HFMA's Katie Gilfillan discusses plans for HFMA's Annual Conference in Nashville. Learn more and register here. Also in this episode, Karie Ryan and Amy Pyke of Philips tackle some of healthcare's greatest challenges with the strategic use of techn... by HFMA’s Voices in Healthcare Finance
19 min listen
Sleepless in the C-suite: Workforce, Part 3: Stu Schaff of Intentionate Healthcare Advisors talks about job expectations of and for physicians, and Vicki Abelson of The Defined Leader and HFMA's Todd Nelson discuss what leaders can do to improve communication. Also in this episode, Michael Bu... by HFMA’s Voices in Healthcare Finance
21 min listen
Sleepless in the C-suite: Workforce, Part 2: In the second episode of HFMA's special series on the healthcare workforce, we focus on ways clinical workers need support from their leaders. HFMA's Todd Nelson, Janae Sharp of the Sharp Index, and FinThrive's Jonathan Wiik talk about shortages of c... by HFMA’s Voices in Healthcare Finance
22 min listen

Related podcast episodes

Skip carousel

The Credit Manager's Index with Dr. Chris Kuehl for September 2019: In the face of business uncertainty, Dr. Chris Kuehl discusses the latest Credit Manager's Index report and other economic conditions currently happening and potentially occurring in the near future with hosts Lew Weiss and Tim Grady. by Manufacturing Talk Radio
21 min listen
Reimagine your business and transform your enterprise: As organizations grow, there are greater volumes of transactions and flows alongside an increased focus on scale, efficiency and control. Listen to how Jeff Holy from Westlake Chemicals uses on-behalf-of structures and the payment factory concept to ... by Bank of America Treasury Insights
24 min listen
The Latest Credit Manager’s Index Report with Chris Kuehl: Dr. Chris Kuehl, author of the monthly Credit Manager’s Index report, joins hosts Lew Weiss and Tim Grady to discuss the latest details in the world of credit managers, as well as general economic conditions in the manufacturing industry. by Manufacturing Talk Radio
33 min listen
An Insurance Insider’s View on How to Fix the U.S. Healthcare System - Jeb Dunkelberger, CEO of Sutter Health|Aetna: In his book, Rich & Dying: An Insider Calls Bullsh*t on America's Healthcare Economy, Sutter Health|Aetna CEO Jeb Dunkelberger uses his unique position as head of a company whose clients are some of the largest employers in the world to reveal what is going on behind the scenes in healthcare. Find out in this episode hosted by Shiv Gaglani why Dunkelberger believes neither free-market economics nor “Medicare For All” is a workable solution to our nation's healthcare crisis, and why it's so important for providers to understand the flow of funds in the insurance sector. Plus, learn about aligned incentives, why the post-COVID environment might be a good time for people to accept new ideas, and why the future may not be as telemedicine-dependent as some predict. by Raise the Line
24 min listen
The Economics of Biophilic Design with Bill Browning and Catie Ryan by Biophilic Solutions: Nature Has the Answers
60 min listen
Kaleidoscopic Credit: Searching for Clarity in an Atypical Credit Cycle: The current, compressed, and rapidly changing credit cycle, which has experienced dramatic swings in economics, policy, inflation, and corporate fundamentals, has been anything but typical. With a backdrop like this, investors’ and credit... by All the Credit
41 min listen
“You’re Right! China does not pay for the tariffs!” by Manufacturing Talk Radio
37 min listen
147: Pursuing growth in today's financial landscape: Host Rachel Woods invites healthcare strategy experts Colin Gelbaugh and Vidal Seegobin to discuss how current economic challenges have shifted health systems' growth strategies and how leaders can advance their growth strategy. by Radio Advisory
24 min listen
Credit Managers See More Slow Pays: The Credit Manager's Index is showing more negative signs than positive as uncertainty in the manufacturing industry increases across all sectors and we head for a period of mediocrity. Additional soft factors weighing on the economy are discussed by Dr.... by Manufacturing Talk Radio
42 min listen
How to discuss patient responsibility during COVID-19: In this episode, we are joined by Keith Gruebele from BHG Lending to discuss how hospitals can balance their financial health while being accommodating to patients during the COVID-19 pandemic. Learn how to listen to The Hospital Finance Podcast® ... by The Hospital Finance Podcast
12 min listen
Clayton Gillespie - A Fundamental View of Quant Equity (S7E5) by Flirting with Models
56 min listen
Graduate Degree Requirement Series Part 3: Discussion with Hiring Manager, Angie Hasemann Bayliss, MS, RDN by Dietitians Only
35 min listen
Bonus Episode - The Interview - Steve Keen -- We Need a Private Debt Jubilee: Steve Keen argues that some policies are headed in the right direction, but many are missing the core issue -- ungodly levels of private sector debt. by Real Vision Daily Briefing: Finance & Investing
63 min listen
Katelyn Michtich the VP of Business & Workforce Development and Julie DeLoia the Chief Academic Officer at OpusVi by Becker’s Healthcare Podcast
16 min listen
#85 - Marketing's Role in Orthopedics with Haley Hodgkins of Triumph Orthopedic Partners: On this episode of Ignite, Cardinal CEO, Alex Membrillo is joined by Haley Hodgkins , VP of Growth at Triumph Orthopedic Partners, as she unveils her unique journey and strategies in the orthopedic industry. Discover the importance of relationship... by Ignite Digital Marketing Podcast | Healthcare Marketing Strategy & Tips | Alex Membrillo
21 min listen
#220 - Lynn Carroll, COO at HSBlox: In this episode, Lynn Carroll, COO at HSBlox joins to discuss his background, the why, how and what of HSBlox; some of the challenges of connecting payers, providers and community-based organizations in the successful administration of SDOH; How payers sh by Slice of Healthcare
15 min listen
The Credit Manager’s Index with Chris Kuehl: Dr. Chris Kuehl, author of the monthly Credit Manager’s Index report, joins hosts Lew Weiss and Tim Grady to discuss the latest details in the world of credit managers, as well as general economic conditions in the manufacturing industry. For more visit ... by Manufacturing Talk Radio
42 min listen
Licensing Nonprofit's Programs (Reduce your fundraising?) by The Nonprofit Show
30 min listen
The Latest Credit Manager's Index Report: Dr. Chris Kuehl, senior economic correspondent for Manufacturing Talk Radio always brings in so much more insightful commentary as he discusses the latest Credit Manager's Index report and other economic situations, including the coronavirus in this conv... by Manufacturing Talk Radio
31 min listen
Putting Patients First: Saving Lives Over Dollars by Healthcare Americana
29 min listen
SCCM Pod-473: Changing Careers Means Changing Perspectives: SCCM Pod-473: Changing Careers Means Changing Perspectives by SCCM Podcast
28 min listen
How CPAs can help small businesses survive the pandemic: CPAs are playing a vital role in helping smaller businesses cope with the COVID-19 pandemic. Juli... by Journal of Accountancy Podcast
17 min listen
The Latest Credit Manager’s Index Report with Chris Kuehl by Manufacturing Talk Radio
28 min listen
Evolve’s Grady Gibbs on Optimizing Relationships and Financial Payers by Healthcare Americana
32 min listen
Unlocking Hospital Savings: Outpatient Pharmacies for Specialty Drugs by Becker’s Healthcare Podcast
11 min listen
The CFO’s perspective on recession, inflation and supply chain success: As global challenges continue to impact and disrupt the supply chain, it’s important that supply chain planners have the best tools and resources necessary to plan for an unpredictable future. In our latest video podcast, Blaine Fitzgerald, Chief Financial Officer at Kinaxis, and Jim Bralsford, Sr. Director of Industry and Solutions Marketing at Kinaxis, discuss long-term planning, the financial metrics that matter most to C-suite executives and how we can learn from disruption to better prepare for the future. by Big Ideas in Supply Chain
19 min listen
What Medicare Part C growth means to providers: In this episode, we are joined by Michelle Keller-Eiler, Clinical Review Specialist at BESLER, to discuss what the growth of Medicare Part C means for providers. Learn how to listen to The Hospital Finance Podcast® on your mobile device. by The Hospital Finance Podcast
13 min listen
Boundaries Don't Work - Here's Why by HealthyGamerGG
27 min listen
#23 - Working Capital Solutions (Kyriba): When it comes to working capital management there are two primary perspectives: balance sheet and income statement. Failing to properly optimize working capital can hinder an organization’s ability to generate profit or it can create liquidity... by The Treasury Update Podcast
22 min listen
BAC, C, JPM: Market Concerned Earnings Will Be Lower Than Expected by Schwab Network
7 min listen

Discover this podcast and so much more

Consumerism in a Time of Coronavirus

Consumerism in a Time of Coronavirus

Description

Titles in the series (100)

More Episodes from HFMA’s Voices in Healthcare Finance

Related podcast episodes