If you follow me on Instagram or YouTube, you know a few weeks ago I did some videos talking about how within 6 months I’ve lost half my hair. I am watching very closely what’s going on with the Deva Curl products and have become very invested. First, because of my own personal health and second, as a business person to see how they as a company handle this storm. There is a lot for us as business owners and consumers to learn here. Hit the Highlights [8:30] How this got started [9:56] What I was using [11:13] Where I first shared my story [13:10] What they could be doing better [19:50] Time for a ‘bigger conversation’ [20:39] What can help you be more aware of what you are using  [22:15] Who else is responsible [27:04] So, what next? Take Action 4 Ways to Handle a Disgruntled Customer in Your own Business Make your customers feel heard. Make your customers feel understood. Stay super transparent. Remember, it’s not always just about what we think it is about. Important Links Do you want to check the products you are using? Try these apps>>> Think Dirty and EWG's Healthy Living Listener Shoutout I love to shout out a business each week on the show. Your reviews are such a blessing to me so I want to repay by drawing some attention to someone who takes the time to leave one. Thank you, Jess from Amazing Gracelyn K Custom Designs, for your kind words. I pray a blessing over you and your business! Subscribe and Review I am honored to show up each week on The Jennifer Allwood Show and bring you inspiring and actionable content. I hope it is truly helpful for you. One of the best ways you can bless me in return is to subscribe to the show and leave a review. By subscribing, you allow each episode to be downloaded straight to your phone which helps our download numbers and makes sure you never miss an episode. And when you leave a review, you help show others the value of what we provide! You can GO HERE to subscribe and review!