An empathy-driven approach to solving problems and serving everyone. Ryan Dowd the Executive Director of Hesed House, a homeless shelter in Aurora, Illinois joined the podcast to talk about serving people experiencing homelessness. Ryan talked about his book, A Librarian's Guide to Homelessness, and his training for libraries on how to work with challenging homeless patrons. He also dispelled myths around homelessness and discussed different policy approaches.  Host: Kent Wyatt