Stat: 1 million—the number of Americans who default on student loan payments each year. Story: More Americans are seeking higher education, which means more people are taking on—and struggling with—student loan debt. For one first-generation college graduate, the complex repayment system proved overwhelming. We share her story and talk to Chronicle of Higher Education reporter Eric Kelderman and Pew researcher Sarah Sattelmeyer about key challenges and potential solutions to help keep borrowers on track.