Airlines strive to provide air travel that is safe and reliable, with a customer experience that is world class, comfortable, and competitively affordable. They also have to route tons of cargo and baggage reliably (and intact) to destinations around the globe. How does IT help in this mission? And, what about external organizations whose internal IT's can also influence the success or failure of an airline? How can all these different IT departments help get (and keep) the world's airlines flying high into the 21st century?