Rosa Caballero-Li, manager of Ask NYPL, has all the answers! Rosa tells Frank and Gwen about the ins, outs, ups, and downs of the Library's multifaceted reference service, staffed by real-live human people. Plus: a story within a story presents some guessing game twists. Need assistance? Have a question? Get in touch with Ask NYPL.  Book Recommendation  Her Body and Other Parties: Stories by Carmen Maria Machado Non-Book Recommendations "Lots of People Love ‘To Kill A Mockingbird.’ Roxane Gay Isn’t One of Them." The album "Dirty Computer" by Janelle Monae The best way to support this podcast is with a gift to The New York Public Library. Click here to donate.