Freshsales.io is a free CRM tool. For me I wanted a tool that was a simple place to store my contact, and track tasks and this will do it and send me email reminders when a task is due. It also has a mobile app. They have an extensive knowledgebase, but for me, I want a video tutorial that I can play on 2X to blow through the video manual and get to work. I know why companies don't do this.    1. English may be language number two for them.  2. They have to update the videos when they update the software. For me, I found it frustrating. In all not a bad tool. I wil lstay with Nimble as it checks my social sites as well and does everything (maybe not territories) that freshsales.io does.  Support the show at www.weeklywebtools.com/support