Brian and Sam talk to Destin Sandlin, creator of Smarter Every Day, about why it's important to reply to fan emails and why empathy is an acquired skill.    Showmakers is made possible by: https://www.fractureme.com/podcast/ https://www.backblaze.com/showmakers https://www.squarespace.com/showmakers   Check out Destin's podcast, "No Dumb Questions" https://itunes.apple.com/us/podcast/no-dumb-questions/id1204701206?mt=2