Zoë Scharf is the Co-Founder and Chief Brand Officer at Greetabl, a totally unique gifting service that makes it fun and easy to send creative personal gifts. You might remember Zoë from Episode 50 where she shared her start-up story. If you want to hear more about how Greetabl started and the process of seeking angel investors, I recommend checking out that episode. Today we’re shifting gears though and geeking out on marketing strategies, tactics and how Zoe and the greetabl team make customer experience a top priority.   On this episode, Zoe gets granular telling us how Greetabl uses segmenting to add value to their customer experience. She talks about email sequences, sales funnels through Facebook ads and why Greetable is choosing to optimize select marketing channels rather than spreading themselves thin. We also talk about discovering and engaging with new audiences and even drop in a few trade secrets. ON TODAY’S EPISODE: The importance of genuine interaction with customers Why Greetabl isn’t afraid of emojis How to identify and speak to new segment groups Her tips for differentiating audiences How Greetabl uses email flows to see what’s working and what’s not Creative ways to upsell and add value   The pros and cons of hiring outside ad agencies What Greetabl is launching next   KEY TAKE-AWAYS: “It's always better if people can understand that there are human beings behind the products that they enjoy” - Zoë Scharf   “We're not afraid of emojis, we're not afraid of saying weird acronyms. We throw a LILAS in there every now and then because we do love our customers like a sis.” - Zoë Scharf   “Every time that we identify sort of a different segment or group within our main target demographic, we always try to make sure that we're talking to them too and the way that they want to be spoken to.” - Zoë Scharf   “Trying to figure out how to really provide the value that people want in the places that they want is an ongoing kind of challenge for us.” - Zoë Scharf   “We offer people 10% off their first order when they sign up for our welcome flow, or for our emails. We don't say sign up for our welcome flow.” - Zoë Scharf   “It's not really pushing, like buy, buy, buy. It's more like get to know us, get to know our brand.” - Zoë Scharf   “If you've bought from us once, the first email you'll get, besides the shipping confirmation or an order confirmation, is a thank you email and it's literally just ... it's for fun. It's just a GIF of our entire team high-fiving.” - Zoë Scharf   “We consider customer happiness to be our number one marketing tool.” - Zoë Scharf   “I've learned over time that spreading ourselves out too thin is just not the way that we're able to do it.” - Zoë Scharf   “I'd rather get really good at two or three channels and be diverse enough that we're not completely reliant on one channel but also be focused enough that we can do a good job.” - Zoë Scharf   “I don't know if I'm doing the best job that anyone could ever do, but we're doing better than we did with a lot of the agencies and we're not spending money on them. Right now that's what makes sense.” - Zoë Scharf   CONNECT WITH GREETABLE: Website: http://www.greetabl.com   Facebook: https://www.facebook.com/greetabl   Instagram: https://www.instagram.com/greetabl   Pinterest: https://www.pinterest.com/greetabl/   Twitter: https://twitter.com/greetabl   LINKS: Klaviyo   PAPER CAMP   What if you could sit in a room with 30 other product makers who are doing exactly what you’re doing -- building a business they love!  You could share resources, leverage each other’s experiences and learn from those who are where you want to be. Imagine the growth potential!   Join us March 14-15th in Los Angeles for our Paper Camp Conference.   Over 800 brands have attended Paper Camp.  Brands that sell to stores like Target, Paper Source, Container Store, Anthropologie and independent boutiques internationally.   This program is for you if you’re a sta