If so, it's very possible you might need help making a better first impression answering the phone. It's also possible you're not able to take calls in the right places to maximize those opportunities. Those problems are both simply a matter of the effort and availability your agency is able to provide. No matter what, both have become table stakes for providing a customer experience people expect. That's what I talk to Kevin Sloan, of Ooma, about some of the best ways to make all that happen. Make sure to check out the special deal Kevin put together for you. Special Agency Nation Ooma deal