11 min listen
What Is A Good Customer Support Ticket System?
FromAskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design
What Is A Good Customer Support Ticket System?
FromAskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design
ratings:
Length:
10 minutes
Released:
May 19, 2015
Format:
Podcast episode
Description
Today's question comes from Butch, who is looking for a good support ticketing plugin. I have several suggestions for tools.
We use HelpScout for the Smart Podcast Player (https://www.helpscout.net/) to track support tickets and provide a support database (http://support.smartpodcastplayer.com/). We use Rhino Support at Create a Clickable Map (https://www.rhinosupport.com/) to track support tickets. Zendesk is another paid option that integrates nicely with WordPress (https://www.zendesk.com/). A free solution for WordPress is WP Support Plus Responsive Ticket System (https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/).
If you have a suggestion for Butch, share it using #AskPat346. Do you have a question about providing service to your customers? Record it at http://www.askpat.com/.
Today's sponsor is Freshbooks. Go to http://www.GetFreshBooks.com and enter "Ask Pat" for more information.
We use HelpScout for the Smart Podcast Player (https://www.helpscout.net/) to track support tickets and provide a support database (http://support.smartpodcastplayer.com/). We use Rhino Support at Create a Clickable Map (https://www.rhinosupport.com/) to track support tickets. Zendesk is another paid option that integrates nicely with WordPress (https://www.zendesk.com/). A free solution for WordPress is WP Support Plus Responsive Ticket System (https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/).
If you have a suggestion for Butch, share it using #AskPat346. Do you have a question about providing service to your customers? Record it at http://www.askpat.com/.
Today's sponsor is Freshbooks. Go to http://www.GetFreshBooks.com and enter "Ask Pat" for more information.
Released:
May 19, 2015
Format:
Podcast episode
Titles in the series (100)
AP 0019: How Do You Create Expert Content When You're Not An Expert?: Today's question is one that I suspect a lot of new bloggers have struggled with. Mike asks about the best way to create content for a blog when you're not an expert. I bet you have a great question you could ask! Go to http://www.askpat.com/ Mike's ... by AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design