Sheila Heen, two time NY Times best selling author, consultant, and lecturer at Harvard Law School, makes the tough talks easier by breaking down the three layers that make up every difficult conversation --- For comprehensive show notes on this episode, including a full edited transcript, go to https://fs.blog/podcast/ Is your brain hungry for more? Don't miss out! Sign up for our weekly "Brain Food" at https://fs.blog/newsletter/ Follow @farnamstreet on Twitter for mind-expanding content.