Last time, Rob Tong gave several small tips that can yield big improvements. They were small in the sense that they are minor changes to what you already do for your team. In today's show, Rob gives several big tips that can yield big improvements. This round of tips is "big" in the sense that they will change the culture of your team or program and generally will require a long-term vision and implementation. Please let us (and others) know how you feel about the show by giving us an honest review & rating on iTunes!