Heartificial Empathy, Putting Heart into Business and Artificial Intelligence
By Minter Dial
()
About this ebook
This is the second and significantly updated edition of Heartificial Empathy, reflecting the important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and the issues of and new solutions for mental health therapy. Empathy has never been more needed, but business leaders continue to struggle to create a culture of empathy. Given the step change that's occurred with the arrival of generative AI, business leaders are going to need to pay particular attention to work conditions and the ethical use of AI.
1st EDITION WINNER BOOK EXCELLENCE AWARD 2019:
Minter Dial's book, Heartificial Empathy won the Book Excellence Award 2019 in the Technology Category.
PRAISE RECEIVED:
"In Heartificial Empathy, Minter Dial masterfully makes the case for why empathy is not only teachable but a requirement for success in business and in life. By dissecting the elements of empathy, Dial has created the recipe book of how to embed and increase empathy in yourself, your organization, and in our machines."— Charlene Li, bestselling author and founder of Altimeter, a Prophet company
"Minter Dial is onto something. Everyone talks about the need for empathy in business and society, but no one describes what that would look like. Dial takes a great first stab at envisioning a future in which deliberate empathy drives both business success and greater societal cohesion. A must-read for forward-thinking leaders everywhere." — Marty Neumeier, author of Metaskills and The Brand Gap.
"Empathy will be the key competitive advantage of the 21st Century. Dial captures the fullest essence of that one special quality that makes us truly human. Dial skillfully illustrates how we can industrialise meaningful solutions for human happiness." — Nell Watson, AI & Robotics faculty Singularity University, cofounder EthicsNet
"In a tech-driven society, empathy is an increasingly rare and valuable skill. Minter Dial's new book is a thought-provoking exploration of the role of empathy in the modern workplace, and how to nurture and sustain it." — Dorie Clark, Author, Entrepreneurial You and Stand Out
"A must read for business and technical folks alike."— Phil Harvey, coauthor of Data: A Guide to Humans
RECAP
Heartificial Empathy explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customer centric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned. The same is true of both human beings and machines. Heartificial Empathy looks at some of the pioneering work being done on making bots more sentient and empathic. It also grapples with the major business and ethical challenges associated with making organisations and machines more empathic. Heartificial Empathy attempts to lay out the business case and a path for putting more heart and empathy into business and machines for a healthier and more profitable future.
KEY TAKEAWAYS:
Through Heartificial Empathy, the reader will take away the following learnings:
- What it takes for individuals and organisations to become more empathic
- Awareness of the difficulties and limitations for being empathic on a daily basis
- Understand the key issues with programming empathy into artificial intelligence
- Options and new solutions to attend to mental health conditions
Related to Heartificial Empathy, Putting Heart into Business and Artificial Intelligence
Related ebooks
Smarter Together: How Communities Are Shaping the Next Revolution in Business Rating: 0 out of 5 stars0 ratingsThe Age of Deleveraging: Investment Strategies for a Decade of Slow Growth and Deflation Rating: 3 out of 5 stars3/5Running Money: Hedge Fund Honchos, Monster Markets and My Hunt for the Big Score Rating: 4 out of 5 stars4/5Wall Street Meat: My Narrow Escape from the Stock Market Grinder Rating: 4 out of 5 stars4/5Summary of David Burkus's Leading From Anywhere Rating: 0 out of 5 stars0 ratingsSummary of Eric Siu's Leveling Up Rating: 0 out of 5 stars0 ratingsData Game: The Story of Liverpool FC's Analytics Revolution Rating: 0 out of 5 stars0 ratingsThe Future of Finance: The Impact of FinTech, AI, and Crypto on Financial Services Rating: 0 out of 5 stars0 ratingsResolve and Fortitude: Microsoft's ''Secret Power Broker'' Breaks His Silence Rating: 0 out of 5 stars0 ratingsThe Agenda (Review and Analysis of Hammer's Book) Rating: 0 out of 5 stars0 ratingsSignals: The 27 Trends Defining the Future of the Global Economy Rating: 0 out of 5 stars0 ratingsSummary: Hidden Value: Review and Analysis of O'Reilly and Pfeffer's Book Rating: 0 out of 5 stars0 ratingsFiguring It Out: Sixty Years of Answering Investors' Most Important Questions Rating: 0 out of 5 stars0 ratingsThe Personal Finance Cookbook: Easy-to-Follow Recipes to Remedy Your Financial Problems Rating: 0 out of 5 stars0 ratingsYour AI Survival Guide: Scraped Knees, Bruised Elbows, and Lessons Learned from Real-World AI Deployments Rating: 0 out of 5 stars0 ratingsSmaller is Better: Using Small Autonomous Teams to Drive the Future of Enterprise Rating: 0 out of 5 stars0 ratingsSummary of Norm Brodsky & Bo Burlingham's Street Smarts Rating: 0 out of 5 stars0 ratingsWill and Vision (Review and Analysis of Tellis and Golder's Book) Rating: 0 out of 5 stars0 ratingsFair Value: Reflections on Good Business Rating: 0 out of 5 stars0 ratingsMore Than You Wanted to Know: The Failure of Mandated Disclosure Rating: 4 out of 5 stars4/5When you are Super-Rich, who can you Trust? Rating: 0 out of 5 stars0 ratingsSummary of Sebastian Mallaby's More Money Than God Rating: 0 out of 5 stars0 ratings5 Patterns of Extraordinary Careers (Review and Analysis of Citrin and Smith's Book) Rating: 0 out of 5 stars0 ratingsThe Economics Of Artificial IntelligenceInstitutional Transformations And Implications For Capitalism Rating: 0 out of 5 stars0 ratingsLong Term Stocks To Buy Rating: 0 out of 5 stars0 ratingsThe Price of Prosperity: A Realistic Appraisal of the Future of Our National Economy (Peter L. Bernstein's Finance Classics) Rating: 0 out of 5 stars0 ratingsThe Humanity Factor: A Heart-Driven Approach to Your Finances and Your Future Rating: 0 out of 5 stars0 ratingsBit Flip: A Novel Rating: 0 out of 5 stars0 ratings
Enterprise Applications For You
101 Ready-to-Use Excel Formulas Rating: 4 out of 5 stars4/5Change Management for Beginners: Understanding Change Processes and Actively Shaping Them Rating: 5 out of 5 stars5/5QuickBooks 2024 All-in-One For Dummies Rating: 0 out of 5 stars0 ratingsExcel : The Ultimate Comprehensive Step-By-Step Guide to the Basics of Excel Programming: 1 Rating: 5 out of 5 stars5/5Excel Formulas and Functions 2020: Excel Academy, #1 Rating: 4 out of 5 stars4/5Excel Tips and Tricks Rating: 0 out of 5 stars0 ratingsCreating Online Courses with ChatGPT | A Step-by-Step Guide with Prompt Templates Rating: 4 out of 5 stars4/550 Useful Excel Functions: Excel Essentials, #3 Rating: 5 out of 5 stars5/5Bitcoin For Dummies Rating: 4 out of 5 stars4/5The New Email Revolution: Save Time, Make Money, and Write Emails People Actually Want to Read! Rating: 5 out of 5 stars5/5QuickBooks 2023 All-in-One For Dummies Rating: 0 out of 5 stars0 ratingsEnterprise AI For Dummies Rating: 3 out of 5 stars3/5Excel 2019 For Dummies Rating: 3 out of 5 stars3/5Investigating Child Exploitation and Pornography: The Internet, Law and Forensic Science Rating: 5 out of 5 stars5/5Learn Windows PowerShell in a Month of Lunches Rating: 0 out of 5 stars0 ratingsQuickBooks 2021 For Dummies Rating: 0 out of 5 stars0 ratingsQuickBooks Online For Dummies Rating: 0 out of 5 stars0 ratingsExcel 2019 Bible Rating: 4 out of 5 stars4/5QuickBooks Online For Dummies Rating: 0 out of 5 stars0 ratingsExcel 2016 For Dummies Rating: 4 out of 5 stars4/5Mastering QuickBooks 2020: The ultimate guide to bookkeeping and QuickBooks Online Rating: 0 out of 5 stars0 ratingsSalesforce.com For Dummies Rating: 3 out of 5 stars3/5The Ridiculously Simple Guide to Google Docs: A Practical Guide to Cloud-Based Word Processing Rating: 0 out of 5 stars0 ratingsSystems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture Rating: 4 out of 5 stars4/5The Ultimate Guide To Master Excel Features & Formulas. Become A Pro From Scratch in Just 7 Days With Step-By-Step Instructions Rating: 0 out of 5 stars0 ratings
Reviews for Heartificial Empathy, Putting Heart into Business and Artificial Intelligence
0 ratings0 reviews