ISO Lesson Guide 2015: Pocket Guide to ISO 9001:2015
By J.P. Russell
()
About this ebook
Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section.
In the ISO Lesson Guide:
Quality is defined
The ISO process approach is explained
Key concepts are accompanied by an illustration
Risk-based thinking is introduced
Concepts are described in easy-to-understand words
A brief conspectus summarizes ISO 9001 requirements
Quality management principles are described in easy-to-understand words
An entertaining fable explains the difference between ISO 9001 and ISO 9004
Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.
Read more from J.P. Russell
The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up Rating: 0 out of 5 stars0 ratingseAuditing Fundamentals: Virtual Communication and Remote Auditing Rating: 0 out of 5 stars0 ratings
Related to ISO Lesson Guide 2015
Related ebooks
Iso 9001 Audit Trail: A Practical Guide to Process Auditing Following an Audit Trail Rating: 5 out of 5 stars5/5Quality Management Iso9001:2015 Changes: A Guide to Implementation Rating: 5 out of 5 stars5/5Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement, and Data Analysis Rating: 0 out of 5 stars0 ratingsCracking the Case of ISO 9001:2015 for Manufacturing: A Simple Guide to Implementing Quality Management in Manufacturing Rating: 0 out of 5 stars0 ratingsImplementing ISO 9001:2015 – A practical guide to busting myths surrounding quality management systems Rating: 0 out of 5 stars0 ratingsSystems Thinking and ISO 9001:2015 Rating: 4 out of 5 stars4/5ISO 9001 A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsThe ISO 9001:2015 Implementation Handbook:: Using the Process Approach to Build a Quality Management System Rating: 0 out of 5 stars0 ratingsISO 9001 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsISO 9000 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsCracking the Case of ISO 9001:2015 for Service: A Simple Guide to Implementing Quality Management in Service Organizations Rating: 0 out of 5 stars0 ratingsThe Magic of ISO 9001: How to Make It Fully Materialize Rating: 0 out of 5 stars0 ratingsISO 9000 A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsISO 9001: A Pocket Guide Rating: 3 out of 5 stars3/5Manufacturing ISO 9001 A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsIso 9001:2015 into the Future Rating: 0 out of 5 stars0 ratingsIso 9000 Family of Standards: With Extracts from Iso 9001 Audit Trail (First Edition) Rating: 0 out of 5 stars0 ratingsDiscover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business Rating: 5 out of 5 stars5/5How to Audit ISO 9001:2015: A Handbook for Auditors Rating: 0 out of 5 stars0 ratingsA Practical Field Guide for ISO 9001:2015 Rating: 0 out of 5 stars0 ratingsISO 22000 The Ultimate Step-By-Step Guide Rating: 5 out of 5 stars5/5Exploding the Myths Surrounding ISO9000: A practical implementation guide Rating: 0 out of 5 stars0 ratingsHow to Audit the Process-Based QMS Rating: 5 out of 5 stars5/5ISO 9000: 2000 Auditing Using the Process Approach Rating: 0 out of 5 stars0 ratingsISO 9000 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsISO 9001:2015: A Pocket Guide Rating: 4 out of 5 stars4/5ISO 17025 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsISO 9001:2015 Handbook for Small and Medium-Sized Businesses Rating: 0 out of 5 stars0 ratings
Business For You
The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5Capitalism and Freedom Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5
Reviews for ISO Lesson Guide 2015
0 ratings0 reviews
Book preview
ISO Lesson Guide 2015 - J.P. Russell
ISO Lesson Guide 2015
Pocket Guide to ISO 9001:2015
Fourth Edition
J. P. Russell
ASQ Quality Press
Milwaukee, WI
Also available from ASQ Quality Press:
The Internal Auditing Pocket Guide, Second Edition: Preparing, Performing, Reporting and Follow-up
J.P. Russell
The Process Auditing and Techniques Guide, Second Edition
J.P. Russell
The ASQ Auditing Handbook, Fourth Edition
J.P. Russell, editor
The ISO 9001:2015 Implementation Handbook: Using the Process Approach to Build a Quality Management System
Milton P. Dentch
How to Audit ISO 9001:2015: A Handbook for Auditors
Chad Kymal
ISO 9001:2015 Explained, Fourth Edition
Charles A. Cianfrani, John E. Jack
West, and Joseph Tsiakals
ISO 9001:2015 Internal Audits Made Easy, Fourth Edition
Ann W. Phillips
ISO 9001:2015 for Small and Medium-Sized Businesses, Third Edition
Denise Robitaille
The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing
J.B. Smith
How to Establish a Document Control System for Compliance with ISO 9001:2015, ISO 13485:2016, and FDA Requirements: A Comprehensive Guide to Designing a Process-Based Document Control System
Stephanie L. Skipper
The Quality Toolbox, Second Edition
Nancy R. Tague
The Certified Six Sigma Green Belt Handbook, Second Edition
Roderick A. Munro, Govindarajan Ramu, and Daniel J. Zrymiak
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.
American Society for Quality, Quality Press, Milwaukee 53203
© 2016 by ASQ
All rights reserved. Published 2008
21 20 19 18 17 16 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Names: Russell, J. P. (James P.), 1945- author. | Arter, Dennis R., 1947- ISO lesson guide
Title: ISO lesson guide 2015: pocket guide to ISO 9001:2015 / J.P. Russell.
Description: Fourth edition. | Milwaukee, Wisconsin: ASQ Quality Press, 2016. | Revised edition of: ISO lesson guide 2000: pocket guide to Q9001-2000 / Dennis Arter and J.P. Russell. 2001.
Identifiers: LCCN 2016023123 | ISBN 9780873899031
Subjects: LCSH: Quality control—Standards—Handbooks, manuals, etc. | ISO 9001 Standard—Handbooks, manuals, etc.
Classification: LCC TS156 .A755 2016 | DDC 658.5/620218—dc23
LC record available at https://lccn.loc.gov/2016023123
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Publisher: Seiche Sanders
Acquisitions Editor: Matt T. Meinholz
Managing Editor: Paul Daniel O’Mara
Production Administrator: Randall Benson
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201–3005.
To place orders or to request ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org or www.asq.org/quality-press.
Table of Contents
Acknowledgement
Introduction
Defining Quality
What Is a Process?
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectation of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
5 Leadership
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer focus
5.2 Policy (quality)
5.3 Organization roles, responsibilities,and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Organization knowledge
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating (i.e., documented information)
7.5.3 Control of documented information
8 Operation
8.1 Operational planning and control
8.2 Requirements for products and services
8.2.1 Customer communication
8.3 Design and development of products and services
8.4 Control of externally provided processes, products, and services (i.e., purchasing)
8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis, and evaluation
9.1.1 General
9.1.2 Customer satisfaction
9.1.3 Analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement
ISO 9001 Conspectus
Quality Management Principles
A Fable
Acknowledgement
Denis Arter is no longer an active contributor to this work but should be acknowledged for his past contributions. Denis Arter created an online paper about 9001 concepts in plain English in the late 1990s. I saw it and told Denis we could create a book with the material. He reluctantly agreed. After collaboration over the next several months we self-published the work as a little pocket guide. It was titled ISO Lesson Guide: Pocket Guide to Q9001, ©1998. Later in 2000, this same ISO Lesson Guide became