Operational Resilience A Complete Guide - 2020 Edition

By Gerardus Blokdyk

How important is the system to the user organizations mission? What range best describes the full-time headcount of your global organization? What risks does the manager think are most important? How do you make the Smart organization resilient? Do you sometimes have problems of focus being placed to particular management systems?

This one-of-a-kind Operational Resilience self-assessment will make you the reliable Operational Resilience domain authority by revealing just what you need to know to be fluent and ready for any Operational Resilience challenge.

How do I reduce the effort in the Operational Resilience work to be done to get problems solved? How can I ensure that plans of action include every Operational Resilience task and that every Operational Resilience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Operational Resilience costs are low? How can I deliver tailored Operational Resilience advice instantly with structured going-forward plans?

There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Operational Resilience essentials are covered, from every angle: the Operational Resilience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Operational Resilience outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced Operational Resilience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Operational Resilience are maximized with professional results.

Your purchase includes access details to the Operational Resilience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific Operational Resilience Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

• Language: English
• Publisher: 5STARCooks
• Release date: Sep 5, 2019
• ISBN: 9780655964117

Book preview

Operational Resilience

Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on Operational Resilience best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

Copyright © by The Art of Service

http://theartofservice.com

[e-mail]

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

[e-mail]

Included Resources - how to access

Included with your purchase of the book is the Operational Resilience Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[e-mail]

with this books’ title in the subject to get the Operational Resilience Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•In-depth specific Checklists covering the topic

•Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [e-mail] with this books’ title in the subject to get the Operational Resilience Self Assessment Tool right away.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Operational Resilience, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Operational Resilience have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of Operational Resilience, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Operational Resilience initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Operational Resilience Scorecard on the second next page of the Self-Assessment.

Your completed Operational Resilience Scorecard will give you a clear presentation of which Operational Resilience areas need attention.

Operational Resilience

Scorecard Example

Example of how the finalized Scorecard can look like:

Operational Resilience

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service11

Included Resources - how to access11

Purpose of this Self-Assessment13

How to use the Self-Assessment14

Operational Resilience

Scorecard Example16

Operational Resilience

Scorecard17

BEGINNING OF THE

SELF-ASSESSMENT:18

CRITERION #1: RECOGNIZE19

CRITERION #2: DEFINE:30

CRITERION #3: MEASURE:41

CRITERION #4: ANALYZE:54

CRITERION #5: IMPROVE:66

CRITERION #6: CONTROL:83

CRITERION #7: SUSTAIN:99

Operational Resilience and Managing Projects, Criteria for Project Managers:137

1.0 Initiating Process Group: Operational Resilience138

1.1 Project Charter: Operational Resilience140

1.2 Stakeholder Register: Operational Resilience142

1.3 Stakeholder Analysis Matrix: Operational Resilience143

2.0 Planning Process Group: Operational Resilience145

2.1 Project Management Plan: Operational Resilience147

2.2 Scope Management Plan: Operational Resilience149

2.3 Requirements Management Plan: Operational Resilience151

2.4 Requirements Documentation: Operational Resilience153

2.5 Requirements Traceability Matrix: Operational Resilience155

2.6 Project Scope Statement: Operational Resilience157

2.7 Assumption and Constraint Log: Operational Resilience159

2.8 Work Breakdown Structure: Operational Resilience161

2.9 WBS Dictionary: Operational Resilience163

2.10 Schedule Management Plan: Operational Resilience166

2.11 Activity List: Operational Resilience168

2.12 Activity Attributes: Operational Resilience170

2.13 Milestone List: Operational Resilience172

2.14 Network Diagram: Operational Resilience174

2.15 Activity Resource Requirements: Operational Resilience176

2.16 Resource Breakdown Structure: Operational Resilience178

2.17 Activity Duration Estimates: Operational Resilience180

2.18 Duration Estimating Worksheet: Operational Resilience182

2.19 Project Schedule: Operational Resilience184

2.20 Cost Management Plan: Operational Resilience186

2.21 Activity Cost Estimates: Operational Resilience188

2.22 Cost Estimating Worksheet: Operational Resilience190

2.23 Cost Baseline: Operational Resilience192

2.24 Quality Management Plan: Operational Resilience194

2.25 Quality Metrics: Operational Resilience196

2.26 Process Improvement Plan: Operational Resilience198

2.27 Responsibility Assignment Matrix: Operational Resilience200

2.28 Roles and Responsibilities: Operational Resilience202

2.29 Human Resource Management Plan: Operational Resilience204

2.30 Communications Management Plan: Operational Resilience206

2.31 Risk Management Plan: Operational Resilience208

2.32 Risk Register: Operational Resilience210

2.33 Probability and Impact Assessment: Operational Resilience212

2.34 Probability and Impact Matrix: Operational Resilience214

2.35 Risk Data Sheet: Operational Resilience216

2.36 Procurement Management Plan: Operational Resilience218

2.37 Source Selection Criteria: Operational Resilience220

2.38 Stakeholder Management Plan: Operational Resilience222

2.39 Change Management Plan: Operational Resilience224

3.0 Executing Process Group: Operational Resilience226

3.1 Team Member Status Report: Operational Resilience228

3.2 Change Request: Operational Resilience230

3.3 Change Log: Operational Resilience232

3.4 Decision Log: Operational Resilience234

3.5 Quality Audit: Operational Resilience236

3.6 Team Directory: Operational Resilience238

3.7 Team Operating Agreement: Operational Resilience240

3.8 Team Performance Assessment: Operational Resilience242

3.9 Team Member Performance Assessment: Operational Resilience244

3.10 Issue Log: Operational Resilience246

4.0 Monitoring and Controlling Process Group: Operational Resilience248

4.1 Project Performance Report: Operational Resilience250

4.2 Variance Analysis: Operational Resilience252

4.3 Earned Value Status: Operational Resilience254

4.4 Risk Audit: Operational Resilience256

4.5 Contractor Status Report: Operational Resilience258

4.6 Formal Acceptance: Operational Resilience260

5.0 Closing Process Group: Operational Resilience262

5.1 Procurement Audit: Operational Resilience264

5.2 Contract Close-Out: Operational Resilience266

5.3 Project or Phase Close-Out: Operational Resilience268

5.4 Lessons Learned: Operational Resilience270

Operational Resilience and Managing Projects, Criteria for Project Managers:272

1.0 Initiating Process Group: Operational Resilience273

1.1 Project Charter: Operational Resilience275

1.2 Stakeholder Register: Operational Resilience277

1.3 Stakeholder Analysis Matrix: Operational Resilience278

2.0 Planning Process Group: Operational Resilience280

2.1 Project Management Plan: Operational Resilience282

2.2 Scope Management Plan: Operational Resilience284

2.3 Requirements Management Plan: Operational Resilience286

2.4 Requirements Documentation: Operational Resilience289

2.5 Requirements Traceability Matrix: Operational Resilience291

2.6 Project Scope Statement: Operational Resilience293

2.7 Assumption and Constraint Log: Operational Resilience295

2.8 Work Breakdown Structure: Operational Resilience297

2.9 WBS Dictionary: Operational Resilience299

2.10 Schedule Management Plan: Operational Resilience302

2.11 Activity List: Operational Resilience304

2.12 Activity Attributes: Operational Resilience306

2.13 Milestone List: Operational Resilience308

2.14 Network Diagram: Operational Resilience310

2.15 Activity Resource Requirements: Operational Resilience312

2.16 Resource Breakdown Structure: Operational Resilience314

2.17 Activity Duration Estimates: Operational Resilience316

2.18 Duration Estimating Worksheet: Operational Resilience318

2.19 Project Schedule: Operational Resilience320

2.20 Cost Management Plan: Operational Resilience322

2.21 Activity Cost Estimates: Operational Resilience324

2.22 Cost Estimating Worksheet: Operational Resilience326

2.23 Cost Baseline: Operational Resilience328

2.24 Quality Management Plan: Operational Resilience330

2.25 Quality Metrics: Operational Resilience332

2.26 Process Improvement Plan: Operational Resilience334

2.27 Responsibility Assignment Matrix: Operational Resilience336

2.28 Roles and Responsibilities: Operational Resilience338

2.29 Human Resource Management Plan: Operational Resilience340

2.30 Communications Management Plan: Operational Resilience342

2.31 Risk Management Plan: Operational Resilience344

2.32 Risk Register: Operational Resilience346

2.33 Probability and Impact Assessment: Operational Resilience348

2.34 Probability and Impact Matrix: Operational Resilience350

2.35 Risk Data Sheet: Operational Resilience352

2.36 Procurement Management Plan: Operational Resilience354

2.37 Source Selection Criteria: Operational Resilience356

2.38 Stakeholder Management Plan: Operational Resilience358

2.39 Change Management Plan: Operational Resilience360

3.0 Executing Process Group: Operational Resilience362

3.1 Team Member Status Report: Operational Resilience364

3.2 Change Request: Operational Resilience366

3.3 Change Log: Operational Resilience368

3.4 Decision Log: Operational Resilience370

3.5 Quality Audit: Operational Resilience372

3.6 Team Directory: Operational Resilience375

3.7 Team Operating Agreement: Operational Resilience377

3.8 Team Performance Assessment: Operational Resilience379

3.9 Team Member Performance Assessment: Operational Resilience382

3.10 Issue Log: Operational Resilience384

4.0 Monitoring and Controlling Process Group: Operational Resilience386

4.1 Project Performance Report: Operational Resilience388

4.2 Variance Analysis: Operational Resilience390

4.3 Earned Value Status: Operational Resilience392

4.4 Risk Audit: Operational Resilience394

4.5 Contractor Status Report: Operational Resilience396

4.6 Formal Acceptance: Operational Resilience398

5.0 Closing Process Group: Operational Resilience400

5.1 Procurement Audit: Operational Resilience402

5.2 Contract Close-Out: Operational Resilience404

5.3 Project or Phase Close-Out: Operational Resilience406

5.4 Lessons Learned: Operational Resilience408

Index410

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. If a disaster occurs, what information and systems does the business need restored first to return to normal operations?

<--- Score

2. How can civil society contribute to the operational capability of the armed forces and how can it achieve resilience to deal with complex events?

<--- Score

3. What communication problems can there be?

<--- Score

4. How do you forward your problems or difficulties to the management?

<--- Score

5. What would happen if Operational Resilience weren’t done?

<--- Score

6. Should you invest in industry-recognized qualifications?

<--- Score

7. What resilience measures are in place to prevent similar events from happening again?

<--- Score

8. What defenses help prevent internal fraud?