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Dr. Lynn Phillips
Dr. Lynn W. Phillips is an Expert on Customer Experience (CX) Engineering and Customer-Centric Strategy in Berkeley Research Group’s (BRG) Digital Transformation Advisory Practice, and a former awa...view moreDr. Lynn W. Phillips is an Expert on Customer Experience (CX) Engineering and Customer-Centric Strategy in Berkeley Research Group’s (BRG) Digital Transformation Advisory Practice, and a former award-winning teacher and scholar while serving as a faculty member at Stanford’s Graduate School of Business (GSB), where he first met BRG’s Executive Chairman and co-founder Dr. David J. Teece. Lynn also held faculty positions at Harvard, Northwestern, Rice, and at UC Berkeley’s Haas School of Business. In 2022 Lynn was named by Stanford’s Class of ’85 as one of three professors that had the most impact on people’s careers, looking through the lens of 35 years after graduating GSB. Lynn is a Northwestern PhD graduate of its Kellogg School of Management with over 35 years of experience in executive education and consulting as the founder of his firm Reinventures and now as part of BRG.view less
Books by Dr. Lynn Phillips
Customer Experience (CX) Engineering in Aerospace and Defense:: Delivering Winning Value Propositions in a ‘New-Game’ Landscape