Kelly E. Middleton is a school administrator from Northern Kentucky with over thirty years of experience in public education. He regularly speaks, trains and consults with educator...view moreKelly E. Middleton is a school administrator from Northern Kentucky with over thirty years of experience in public education. He regularly speaks, trains and consults with educators across the country. Middleton is the author of four other books on customer service in public schools. www.kellymiddleton.comview less