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author
Sandy Grasso
The story revolves around the author’s experiences and observations covering a period of thirty years in the automobile business. He wishes to stress that these experiences were not those gained at...view moreThe story revolves around the author’s experiences and observations covering a period of thirty years in the automobile business. He wishes to stress that these experiences were not those gained at a single dealership, but rather the result of having worked in dealerships representing all of the Big Three automakers and in two used car lots. During that time, he worked as a porter, mechanic, warranty manager and salesman. As a result, he was well positioned to observe the people, products, and practices of every aspect of the automobile business.view less