The author has worked in many different settings. Many coworkers and different professionals have shared their experiences for this book. The people affected by what patients say include secretarie...view moreThe author has worked in many different settings. Many coworkers and different professionals have shared their experiences for this book. The people affected by what patients say include secretaries, lab techs, x-ray techs, nurse practitioners, physician assistants, and physicians. They go through a lot to listen to the patients and try to distinguish what their real problems are. This book will reveal some of those comments they receive from patients.view less