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Paul P.
Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He co-founded service science at IBM, was Editor-in-Chief of INFORMS Serv...view morePaul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He co-founded service science at IBM, was Editor-in-Chief of INFORMS Service Science (2013-2018) and is lead editor of the Handbook of Service Science, Volumes I and II.view less