New Yorkers place over 100 million food delivery orders each year via a very simple process: press a few buttons on an app and it’s in their hands in about 30 minutes.
For the delivery workers, the process is anything but simple. And it has only become more complex since the city instituted a new wage formula designed to guarantee they make at least $18 an hour. Some of the biggest app platforms, who opposed the change, responded by limiting workers’ hours, making it more difficult for customers to tip, and changing how pay is calculated from week to week.
That’s left workers like Greiber Pineda scrambling to navigate opaque
