ALEX DUNNIN OUTLOOK
Will 2024 be the year artificial intelligence (AI) begins stealing the jobs of middle-class Australians? If two major reports are right, it will be. To prepare for it, Australia's service sector workers had better start sharpening their skill sets and get ready for a job market that – for them – may quickly start transitioning into something very different from what it is now.
We've all heard about AI, but what exactly is it? In short, it's the ability of a computer to perform tasks that would previously require human intelligence. That is,