Rotman Management

The Power of Contextual Intelligence

IN GREEK, THE WORD EIDO means two things: ‘to see’ and ‘to know.’ In English, we use the term ‘intuition’ to describe the unique application of one’s observations and learned knowledge. Many business leaders and CEOs apply their intuition to make tough judgement calls and decisions. This is one of the many reasons why they are called to serve in the role.

However, intuition alone has its flaws. Behavioural Science teaches us that it can be significantly influenced by cognitive biases. Yet alternatively, there are myriad business success stories illustrating how a CEOs’ intuition — not data and analytics alone — can generate revolutionary outcomes. Apple is one of the most well-known examples of the successful application of leadership intuition.

Why is intuition sometimes spot-on, while in other cases, it takes us down a path of organizational catastrophe? The difference is not between good or bad intuition, but rather, a different competency altogether — that of Contextual Intelligence.

What is Contextual Intelligence?

Contextual Intelligence

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