Clock is ticking for firms to ensure off-sale products comply with consumer duty
by Vicky Shaw
Feb 20, 2024
2 minutes
Financial firms must have a plan for how they will demonstrate they are delivering good outcomes for customers who hold products that are no longer on sale, a boss at the City regulator has said.
Sheldon Mills, executive director of consumers and competition at the (FCA), was speaking at a KPMG event in about the consumer duty, which requires firms to put customers at
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