GP appointments over the phone or online can ‘put patients at risk’
by Jane Kirby
Nov 29, 2023
3 minutes
GP appointments over the phone or online can miss serious illnesses and put patients at risk, according to a new study.
Researchers said mistakes via remote consultation are rare, but there is a risk of patients being under-diagnosed, GPs being swayed by what has been said previously, and less qualified staff not acting on signs of illness.
The study, published in BMJ Quality and , looked at data from 95 UK safety incidents between 2020 and 2023 (including from during the pandemic), such as
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