It won’t surprise anyone to learn that we’re making far fewer calls from landlines than 10 years ago, but one unexpected impact could be on the 999 service.
Telecoms regulator Ofcom has warned that young people might grow up not knowing which number to ring in an emergency because they prefer to contact people using messaging apps.
Its latest research on how people use ‘online) shows that the time Brits spent making landline calls fell from 103 billion minutes in 2012 to 32 billion in 2022. During this time mobile calls increased from 132 billion minutes to 170 billion – peaking at 190 minutes in 2020 during the Covid lockdowns.
