APC

The problem solvers

TOP TIPS TO TACKLE TECH TROUBLES

Blue screen of death

I recently booted into Windows, only to encounter the dreaded blue screen of death. On rebooting, the same error popped up again – something about a page fault in a non-paged error. Windows booted to a recovery screen, but I tried one last restart, and this time Windows loaded with no problems. However, Malwarebytes reported that its ransomware protection component had been switched off. Could the two be related, and should I re-enable it? Robert M Hagan

"Malwarebytes reported that its ransomware protection component had been switched off."

You can find out more about any blue screen of death error with the help of a tool called WhoCrashed. Download and install the free Home edition from to access past logs that provide you with detailed analysis of the STOP error in question. After installing, open the app and click Analyze to generate the report, then scroll to read a summary of its findings.

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