Artificial intelligence is no longer the stuff of science fiction. It's here and it's all around us.
If you are active online you probably come across it most working days.
Corporations raced to adopt artificial intelligence (AI). They use it to automate everyday processes as they look to cut costs and navigate skills shortages.
However, the results aren't always great from their customers’ point of view. Quality can suffer. Mistakes are made. Customers can find it frustrating to speak to a robot or exchange text with a chatbot when they want to talk to a human.
Yet there's no question AI can have an immediate productivity payoff and boost revenue.
