Can I sue Royal Mail for failed delivery?
LEAD CASE
Q A steam cleaner I ordered using Amazon Prime for next-day delivery failed to arrive. However, Royal Mail disagreed and showed me a photo of a bag being delivered. But I hadn’t ordered this bag. Can I seek compensation from Royal Mail?
William Thomas
William can certainly try, but we fear it will be refused in this case because he doesn’t have a contract with Royal Mail. His contract is with Amazon, which is solely responsible for ensuring he receives the steam cleaner. He should
