While the National Credit Act (NCA) defines an Alternative Dispute Resolution (ADR) agent as “a person providing services to assist in the resolution of consumer credit disputes through conciliation, mediation or arbitration”, it does not limit the role of an agent to only resolving credit disputes. ADR (aka mediation) is a decision-making process, in which parties are assisted by a third person (the
ADR seen as viable option to debt review in SA
Jun 17, 2023
2 minutes
CONSUMER CREDIT
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