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BANKS’ GROWING RELIANCE ON CHATBOTS TO HANDLE CUSTOMER SERVICE TASKS WORRIES CONSUMER WATCHDOG

Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place?

That’s what the Consumer Financial Protection Bureau is asking in a report released this week, where the bureau lays out a number of concerns about the growing

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