Firstly, from a patient perspective going through cancer, can you outline some of the changes you think could be made to help patients feel more comfortable?
When I was in hospital I received world-class treatments - and quickly. But my experience left me with questions about the system. As a system I would have liked it to remember that I was a person, not just a problem. And that while my care was routine for those providing it, for me it was abnormal, odd and frightening.
In an ideal world the people in the system - patients, doctors and other care providers would feel equally empowered. We would design places and systems alongside the people who have to use them. What does a waiting room feel like? What appointment length is a doctor comfortable with? Is there a way for doctors and patients to communicate outside of the clinic appointment? If you focus on the humanity in the system you can protect it so patients can heal with less frustration and
