The Efficiency of Trust
LC: From San Francisco to Cleveland and now Toronto, how have you developed your leadership style?
MW: Trust and integrity are fundamental for me, but they require give and take. A dictatorial approach can get you so far, but without trust, you don’t have speed. Speed in business is incredibly important, and the primary driver of speed is trust.
LC: Okay. Why?
If I trust you, you come to me and say: this thing you did, it’s not working. We skip the doubt or defensive “you’re trying to get my job” or “you’ve never liked me” parts. Established trust means I know that what you’re saying is for my good and the good of the company. And I can immediately get to solutions. Action. We’ve saved a lot of time and emotional
