It was a sunny morning in early March when Lily Collins entered my life. After waking up, I reached for my smartphone and scrolled through the Stuff and NZ Herald websites. Then I tapped on the Facebook app to see what friends around the world had been up to overnight.
But I wasn’t able to log in and, alarmingly, I wasn’t Peter Griffin on Facebook any more, I was Lily Collins. The British-American actress is the star of Netflix show Emily in Paris. But I’d never heard of her and, more importantly, why was she now in charge of my 15-year-old Facebook account?
The answer to that question sent me, along with thousands of people around the world, into an endless loop of automated forms and digital dead-ends that revealed a cold reality