“More hotels in London invite dogs to stay in their rooms than they do disabled people,” Richard Thompson, founder of Inclu Travel, explains. It rings true; I've seen the press releases and marketing campaigns to confirm it. And while it might be incongruous for an industry based on hospitality – showing kindness to others – to be so slow off the mark, that means some 14.6 million disabled people in the UK alone are currently being ignored.
Richard believes tourism needs a mindset shift. After breaking his
