Room for improvement

Offering sincere and meaningful feedback is both an art and a skill.

Whenever we consider a critique from an NPR audience member, we closely read their notes, we look at the story or body of work in question, and we interview the journalists and editors who can give us insights about the choices they made. Then comes the hard part. We deliberate, discuss, sometimes seek additional expertise, and eventually decide if NPR journalists could have made different or better choices that would have served both the story and the audience.

Today we address a letter that questions how a reporter handled the inflammatory phrase "LGBTQ propaganda." The reporter was thoughtful in both her approach to the story and to our inquiry. After listening to the reader and the reporter, we