Barista Technology Australia Director Brett Bolwell keeps hearing the same thing: “everybody’s struggling to get baristas”, and says it’s only going to get worse before it gets better.
As more café operators apologise to customers for the cost of coffee going up, Brett says venues that are scared to raise their price for risk of losing clientele are going to carry a heavy burden. The only area they can mitigate some of those costs, is through labour and the use of technology.
“I was watching an efficiency video we did for a client, where we split the screen in half. On one side we showed a video of a barista manually tamping and steaming milk. On the other side of the screen was the barista using two automated
